IT service management, without the service desk
Access requests, onboarding, offboarding, password resets, app provisioning. Helix reads the ask where it lands, checks it against your policy, and finishes the job, then writes down what it did.
Sample traffic. No humans touched these.
Running the desk at
Requests
Helix listens in Slack, Teams, email, and the portal. It resolves the question from your own docs, provisions the app, or hands off to the right person with the context already gathered.
Workflows
Write the automation the way you would explain it to a new hire. Helix compiles it to real code, shows you the code, and keeps it in your Git repo where it can be reviewed like anything else you ship.
You write
“When someone leaves, revoke every app, park their mailbox for 30 days, and ship the laptop back.”
Helix commits
offboard(user):
revoke_all(user.apps) # 41 integrations
mailbox.park(user, days=30)
asset.return(user.devices)
notify(user.manager, template="offboard_done")Tickets
When something genuinely needs a person, it arrives triaged, assigned, and annotated. Keep your current ticketing system if you like - Helix syncs both ways and exposes everything through the API.
Access
Ask for access in plain words or pick it from the catalog. Policy decides the approver, the time limit, and the justification. Helix grants it, schedules the revoke, and never forgets to run it.
Assets
Helix pulls from your MDM, procurement, IdP, and HRIS, then reconciles them: duplicates merged, conflicts resolved, every field traced back to the system it came from.
The agent workforce
Takes the request, finds the answer, grants the access, closes the loop. Escalates the moment policy says a person decides.
Turns a described automation into reviewable code, then runs it on schedule, on trigger, or on request.
Reads the backlog for patterns and tells you what to automate next, which doc is stale, and which policy is too loose.
Enterprise
Integrations
Plus anything with an API. Helix writes the connector as a workflow.